Terms & Conditions
These Terms & Conditions govern your use of this website and your interaction with ticket purchases and related services associated with Hatfield Park Partnership.
By using this website, you agree to be bound by these Terms.
A. Website Terms of Use
1. About Us
This website is operated by Hatfield Park Partnership, Hatfield Park, Hertfordshire, United Kingdom.
2. Use of This Website
You agree to use this website only for lawful purposes. You must not misuse the website, attempt unauthorised access, or introduce malicious material.
3. Accuracy of Information
We make reasonable efforts to ensure that all information is accurate and up to date. However, we do not guarantee that content is free from errors or omissions.
We reserve the right to update or change content at any time without notice.
4. Availability
We do not guarantee that this website will always be available or uninterrupted. Access may be suspended for maintenance or operational reasons.
B. Ticket Purchases & Delivery Terms
5. Ticket Purchases
Tickets for events and entry may be made available via this website, but are sold and fulfilled by a third-party ticketing provider.
When purchasing tickets, you may be redirected to or interact with a third-party provider, and a contract will be formed between you and that provider.
It is your responsibility to review the terms and conditions of the ticket provider before completing your purchase.
6. Delivery of Tickets and Products
Delivery of tickets and related products may be handled by the relevant third-party ticketing provider.
6.1 Delivery Methods
- Postal or courier delivery for physical goods
- Digital delivery (e-tickets or downloadable files) via email provided at checkout
- Collection from Hatfield Park where explicitly offered
6.2 Delivery Locations
Physical deliveries are available to UK mainland addresses only, unless otherwise stated. We do not deliver to PO Boxes.
Collection items must be collected from the specified on-site location at Hatfield Park.
6.3 Delivery Timeframes
Estimated delivery times will be shown at checkout or within your order confirmation.
Standard delivery is typically 3–5 working days unless otherwise stated. Delivery times may vary due to peak periods, weather conditions, or courier availability, but we will make reasonable efforts to keep you informed.
6.4 Delivery Charges
Delivery charges (if applicable) will be displayed at checkout. Some items or promotions may include free delivery. Any delivery surcharges will be clearly stated before you complete your order.
6.5 Receiving Your Delivery
You must ensure that someone is available at the delivery address to receive the item. We cannot leave deliveries in a “safe place” unless explicitly agreed at checkout.
6.6 Missed or Failed Deliveries
If delivery fails due to access issues or absence, the courier may attempt redelivery or return the item to us. Additional charges may apply where failure is not caused by us.
6.7 Risk and Ownership
Risk passes to you upon successful delivery or collection. Ownership transfers once full payment has been received.
6.8 Digital Tickets
E-tickets are sent to the email address provided at checkout. You are responsible for ensuring your email details are correct and accessible.
6.9 Delays Outside Our Control
We are not responsible for delivery delays caused by circumstances outside our control, including weather, courier disruption, or operational restrictions.
C. Visit, Refund & Liability Terms
7. Refunds and Cancellations
Tickets and products are non-refundable and non-transferable except in the circumstances outlined below or where required by law.
7.1 General Refund Policy
Refunds or exchanges will only be considered where:
- an event is cancelled or rescheduled
- we fail to provide a service integral to your visit
Requests must be submitted within 10 working days of the visit or event and include valid proof of purchase.
Refund requests are assessed individually and may take up to 15 working days to process.
7.2 Customer-Initiated Refund Requests
If you request a refund before an event takes place, a refund may be issued only if the ticket can be resold.
7.3 Late Arrival
Refunds will not be given to visitors arriving after the final entry time unless tickets were purchased immediately prior to closing.
7.4 Proof of Purchase
Refunds cannot be issued without valid proof of purchase.
7.5 Events
If an event organised by Hatfield Park Partnership is cancelled, we will attempt to notify you and offer a refund or alternative where applicable.
If an event is rescheduled due to circumstances beyond our control, tickets may be transferred to the new date.
Where events are run by third parties, their refund policies will apply.
7.6 Circumstances Outside Our Control
Refunds will not be provided for circumstances beyond our control, including severe weather, industrial disputes, government action, or public safety concerns.
8. Event Changes and Closures
We reserve the right to change opening times, dates, access, or event content, and to close part or all of Hatfield Park where necessary.
9. Entry Conditions
All visitors must comply with site rules and staff instructions. We reserve the right to refuse entry or remove any individual without refund for safety or behavioural reasons.
10. Resale and Transfer
Tickets may not be resold or transferred for commercial purposes without prior written consent. Tickets resold or transferred in breach of this clause may be invalidated without refund.
11. Liability
To the fullest extent permitted by law, Hatfield Park Partnership shall not be liable for indirect losses, travel or accommodation costs, or loss of enjoyment.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, or any liability that cannot be excluded under UK law.
12. Third-Party Ticketing Provider
Tickets may be sold and fulfilled by a third-party provider.
Hatfield Park Partnership is not responsible for payment processing, ticket fulfilment, or issues arising from the ticket purchase process.
Any queries relating to ticket purchases, delivery, or refunds should be directed to the relevant ticket provider unless otherwise stated.
By purchasing tickets, you agree to the terms of the third-party provider.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
D. Competition Terms
Witches and Wizards Week Competition (24th October to 1st November 2026)
14. Promoter and Eligibility
14.1 The promoter is Hatfield Park Partnership, Hatfield Park, Hertfordshire, United Kingdom (“the Promoter”).
14.2 The competition is open to residents of the United Kingdom aged 18 or over, except employees of the Promoter, their immediate families and anyone professionally connected with the competition.
14.3 By entering, entrants agree to be bound by these terms and conditions.
14.4 Only one entry per person is permitted. Entries made on behalf of another person, or through automated or bulk means, will be disqualified.
15. How to Enter and Closing Date
15.1 To enter, entrants must complete the entry form issued as part of the Woodland Walk given to them when visiting Hatfield Park. No purchase is necessary.
15.2 The competition opens at 10:00 on 24 October 2026 and closes at 17:00 on 1 November 2026 (UK time). Entries received after the closing time will not be counted.
15.3 The Promoter accepts no responsibility for entries that are lost, delayed, incomplete or not received for any reason, including technical failure.
15.4 Entries must be the entrant’s own work and must not contain anything offensive, unlawful or that infringes the rights of others.
16. The Prize
16.1 There is one prize of a family ticket for two adults and two children to Hatfield House, Gardens and Park, valid during House Open Season from 27 May 2027 until 2 September 2027.
16.2 The prize is non-transferable and there is no cash alternative. It cannot be exchanged or used with any other offer.
16.3 Travel, accommodation, food and other costs not stated above are the winner’s responsibility.
16.4 Prize use is subject to Hatfield Park’s opening dates and visitor conditions. If the prize becomes unavailable for reasons beyond its control, the Promoter may substitute a prize of equal or greater value.
17. Winner Selection and Notification
17.1 The winner will be chosen at random from all valid entries within 7 days of the closing date. The Promoter’s decision is final.
17.2 The winner will be notified by email within 14 days of the closing date and must reply within 7 days to claim the prize. If they do not, the Promoter may select an alternative winner.
17.3 The winner may be asked to provide proof of identity and age before the prize is awarded.
18. General Competition Terms
18.1 Data protection. Personal data will be used only to run the competition and award the prize, in line with the Hatfield Park Privacy Notice. Entrants will not be added to marketing lists unless they opt in.
18.2 Liability. The Promoter is not liable for any loss, damage or injury arising from the competition or the prize, except where this cannot be excluded by law, including death or personal injury caused by negligence.
18.3 Changes. The Promoter may amend, suspend or cancel the competition if circumstances beyond its control make this necessary.
18.4 Social media. The competition is not sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other platform.
18.5 Governing law. These terms are governed by the law of England and Wales and subject to the exclusive jurisdiction of its courts.